Privacy Policy & Cookies Policy

Effective Date: 10 July 2025

Last Updated: 10 July 2025

NicolaBT (“we”, “us”, or “our”) operates the website www.NicolaBT.com. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.

We may update this policy occasionally, so please check back regularly for the most current version.

Who We Are

Data Controller: Nicola BT

Business Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA

Contact: [email protected]

1. What Information We Collect

Personal Data You Provide Voluntarily:

· Name (first and last)

· Email address

· Phone number

· Address, including postcode

· Payment details (processed securely via third-party providers)

· Health and wellness information (with explicit consent, when relevant)

· Personal goals or preferences (for coaching or programme customisation)

Sensitive Personal Data:

When working directly with clients, we may collect sensitive data such as health-related information. This is processed only with your explicit consent and for the purposes of delivering tailored services.

2. Automatically Collected Information

When you use our website, we automatically collect certain information, including:

· Device type and browser

· IP address

· Pages visited, duration and interaction

· Referring URL

· Cookies and tracking technologies (explained below)

3. How We Use Your Data

· Deliver and personalise our services

· Manage client accounts and billing

· Communicate important updates or offers

· Send newsletters and marketing (you can opt out anytime)

· Conduct analytics to improve our services

Ensure website security and prevent fraud

4. Legal Bases for Processing

· Consent: For sending marketing emails or processing health information

· Contractual necessity: To provide products/services you request

· Legal obligation: Where we are required to comply with the law

· Legitimate interests: For analytics, marketing, or service improvements (where these interests are not overridden by your rights)

5. Sharing Your Data

We do not sell your personal information. However, we may share data with:

· Trusted service providers: e.g., email marketing tools, payment processors, web analytics (Google Analytics)

· Advertising partners: e.g., Facebook and Google, for retargeting and performance tracking

· Legal authorities: When required by law or to enforce our legal rights

· In case of a business transfer: Your data may be transferred as part of a merger or sale

6. International Transfers

Some of our providers may store or process your data outside the UK. We ensure these transfers are protected by appropriate safeguards (e.g., Standard Contractual Clauses or adequacy decisions).

7. How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

· Access the personal data we hold about you

· Request correction or deletion of your data

· Object to or restrict certain types of processing

· Withdraw consent at any time (where consent is the basis for processing)

· Request data portability

To exercise your rights, contact us at [email protected]. We may need to verify your identity before processing your request.

9. Data Security

We use appropriate technical and organisational measures to protect your data. While we strive to protect your personal data, no system is 100% secure

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect data from children.

11. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Cookies Policy

We use cookies to improve user experience, deliver personalized content, and analyse site traffic.

What Are Cookies?

Cookies are small text files stored on your device by your browser. They help websites remember your preferences or actions.

Types of Cookies We Use

Essential cookies – Necessary for website functionality
- Performance cookies – For analytics (e.g., Google Analytics)
- Advertising cookies – To deliver relevant ads (e.g., via Facebook Pixel, Google Ads)

Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings:

· Chrome: https://support.google.com/accounts/answer/32050

· Safari: https://support.apple.com/en-gb/HT201265#

· Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

· Microsoft Edge/IE: https://support.microsoft.com/kb/278835

Please note: disabling cookies may affect the functionality of our site.

Contact Us

If you have any questions about this privacy or cookies policy, please contact:

Email: [email protected]

Address: NicolaBT, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA